Operations Executive

Key Responsibilities

• Operational Support
• Coordinate daily operations across outlets and HQ.
• Provide first-level support for outlet operational issues, including queries and resolutions.
• Track and update operational records, reports, and memos.
• Assist in monitoring compliance with SOPs and service standards.
• Inventory & Outlet Audit
• Assist in monthly stock counts and resolve discrepancies with outlets.
• Conduct outlet audits to ensure compliance with SOPs, service quality, stock handling, and customer care standards.
• Document audit findings, follow up with outlet teams, and report outcomes to HQ.
• Process Improvement
• Identify operational gaps and propose improvements for efficiency.
• Assist in documenting and updating SOPs for outlet teams.
• Work with cross-functional teams (Sales, IT, HR, Supply Chain, Warehouse) to streamline processes.

Qualifications & Experience

Skills & Attributes

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