Overnight Concierge Mandarin & Cantonese Speaker (Remote, Malaysia)

Overview

Location : Malaysia (Fully Remote)

Languages : Cantonese, Mandarin & English (Fluent)

Shift Hours : 10 : 00 PM – 7 : 00 AM MYT, Monday to Sunday, including Public Holidays

Join the World’s Leading Luxury Lifestyle Company

Are you passionate about creating unforgettable experiences? Do you thrive in fast-paced environments, love solving problems, and enjoy helping people live better, more fulfilled lives?

As a Lifestyle Manager on our Overnight Team, you’ll work with high-net-worth members across APAC, using your creativity, resourcefulness, and cultural knowledge to deliver world-class service — whether that’s securing last-minute travel arrangements, sourcing sold-out concert tickets, or recommending the perfect birthday dinner spot in Hong Kong.

At Ten Group, no two days are ever the same. You’ll be part of a global network of service experts, powered by innovative technology and driven by human connection.

Responsibilities

• Serve as a trusted advisor for our premium members — delivering personalized assistance across dining, travel, entertainment, retail, and lifestyle needs.
• Communicate confidently and professionally with members via phone, chat, and email.
• Handle and resolve complex, high-touch requests with care, accuracy, and attention to detail.
• Proactively recommend services and experiences aligned with member preferences and past usage.
• Collaborate with internal teams to ensure seamless execution and follow-up on every request.
• Translate and localize member communications where needed (Mandarin / Cantonese).
• Maintain strong documentation in our internal CRM systems.

What We’re Looking For

Working Hours

Requirements

Additional Attributes

Flexibility

Note : This position is a full-time 40-hours-per-week role on a shift basis. The right candidate needs to be flexible in offering services between 10 : 00 PM–7 : 00 AM local time, Monday to Sunday, including public holidays.

Please note : This is a remote role in Malaysia, and we require candidates who have the right to work in Malaysia.

Benefits

Why You’ll Love Working Here

Please have a look our video!

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