Events Concierge - Hyatt Regency Kuala Lumpur at KL Midtown

Overview

Events Concierge - Hyatt Regency Kuala Lumpur at KL Midtown

Hyatt Regency Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

You will be responsible for providing high-end, personalized service for guests attending events, meetings or social functions. Acting as the primary guest liaison for event attendees, you ensure that all guest needs from arrival until departure are met with grace and efficiency.

Responsibilities

• Be the first point of contact for event guests, greet attendees, handle inquiries, and guide them to event spaces.
• Assist in coordinating guest requirements such as special accessibility, dietary restrictions, or VIP services.
• Maintain up-to-date knowledge about all concurrent events, schedules, room allocations, layouts, and flow to facilitate smooth transitions.
• Serve as a liaison between event planners, guests, and internal departments to ensure guest requests are fulfilled.
• Provide local information, restaurant recommendations, and booking assistance.
• Handle last-minute changes or requests and resolve guest complaints or concerns with professionalism.
• Maintain awareness of guest arrival and departure times; ensure high levels of cleanliness, order, and ambience in public and event areas.
• Check readiness of event spaces and support smooth operations throughout events.

Qualifications

Seniority level

Employment type

Job function

Industries

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