TECHNICAL SUPPORT EXECUTIVE

Provide technical support and solutions by guiding customer step-by-step via phone, email, or on-site assistance.

Handle warranty claims by coordinating repairs, replacements, and warranty documentation.

Serve as the initial point of contact for all technical related concerns from clients or other employees.

Inspect, test, and troubleshoot new launch products or systems to ensure proper functionality.

Provide training to clients or internal staff on system usage and maintenance.

Able to collaborate with various department team member to address defects and improvements.

Available to provide on-site support for customer

REQUIREMENTS :

Preferrable someone in In-depth understanding of security system product and willing to learn. However, fresh grad is welcome to apply.

Bachelor\'s degree in IT or a related computer field OR significant experience in networking.

Professional written and interpersonal skills are essential when communicating with customers and clients.

Able to work independently with minimal supervision

Willing to learn new things

Customer-focused attitude with a dedication to delivering top-notch technical support.

BENEFITS :

Training and Guide are provided

Competitive Compensation : Enjoy a competitive salary package commensurate with your skills and experience.

Professional Growth : Opportunities for career advancement and skill development through ongoing training initiatives.

Dynamic Work Environment : Thrive in a dynamic and inclusive workplace that values diversity and creativity.

Employee Recognition : Recognition programs to celebrate and reward outstanding contributions.

Annual leave

EPF / SOCSO / PCB

Annual bonus

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Your application will include the following questions :

• What\'s your expected monthly basic salary?
• Do you have technical support experience?
• Which of the following types of qualifications do you have?
• How many years\' experience do you have as a Technical Support Executive?

To help fast track investigation, please include here any other relevant details that prompted you to report this job ad as fraudulent / misleading / discriminatory / salary below minimum wage.

What can I earn as a Technical Support Executive

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