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System Support Engineer
Career WiseTasek Gelugor, Penang, Malaysia12 hours ago
Job descriptionCandidate must possess at least a Professional Certificate, Diploma, Advanced / Higher / Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Computer Science / Information Technology or equivalent. A fast learner with strong analytical, assessment and problem-solving skills. Strong SQL skills. Outstanding customer service, organizational, communication skills (written and verbal skills) and excellent phone manner. Resourceful, high energy, independent-minded, can-do attitude. Hardworking, Goal orientated and responsible. Self-starter and have a good teamwork attitude. Able to work independently with minimal supervision. Willing to work flexible hours or out-of-office hours as when required. Working experience as programmer / system analyst or technical support is added advantage. Fresh graduates are also encouraged to apply.
Job Duties
- Provide Technical / Application Support to internal and external customers in regards with the company Application through phone calls, email, and Live Chat.
- Ensure all issues reported by customers are recorded in the ticketing system and resolved or escalated to the proper escalation point in timely fashion.
- Lead communications / expectations to customers at all levels to maintain positive relationships.
- Take ownership of technical issues reported, work closely with development team as necessary to close case.
- Document troubleshooting and problem resolution steps.
- Participation in providing training to customers as required.
- Perform other related duties as assigned or required.
- Products subject matter expert including acquiring new technologies to enhance capability to support customers efficiently and effectively.
Experience and Qualification
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System Engineer • Tasek Gelugor, Penang, Malaysia
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