Associate, Coach Retail Training & Development

Overview

Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last—for you to be yourself in. Coach is part of the Tapestry portfolio – a global house of brands committed to stretching what’s possible. A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive. Visit Our People page to learn more about Tapestry's commitment to equity, inclusion, and diversity.

Primary Purpose :

The Associate, Retail Training & Development will be responsible for supporting all service and selling training strategies, as well as Omnichannel initiatives and programs, to help drive The Coach Experience in stores. The training scope encompasses all retail stores in Malaysia, reporting to Manager, SEA Retail Training & Development.

The successful individual will leverage their proficiency in customer experience to…

• Support training strategy and implementation plan for Malaysia Retail stores, adapting global strategies / content as needed to align with the needs and priorities of the business
• Partner with the Retail Management team to implement business strategies and support sales and service goals with impactful training initiatives, including for annual Store Manager Conferences and other priority programs
• Help drive a differentiated customer experience in stores by understanding customer shopping needs, competitive best practices, and the luxury service environment (within and beyond retail)
• Champion and support the implementation of The Coach Experience selling ceremony in stores
• Leverage and maintain Coach’s online learning platform to ensure strong and effective implementation of foundational Coach training programs and tangible impact on sales and KPIs
• Regularly participate in store visits (cadence TBD) to understand evolving in-store experience, store level opportunities and implementation considerations
• Support in the development of effective networks / mechanisms for training implementation (e.g., store / regional train-the-trainer initiatives)
• Provide training support to the Wholesale and distribution partner network as needed, adapting materials to meet the needs of their business
• Gather and utilize field feedback to assess effectiveness of training programs and identify ongoing training needs and opportunities

The individual will possess…

Equal Opportunity

Tapestry, Inc. is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant’s or employee’s qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law. Visit Tapestry, Inc. at

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