Application Support Lead, VP2

Job Responsibilities :

• The application support lead is focal point of contact for technical resolutions while managing the incident, problem and knowledge management processes for the in-scoped applications in Production.
• Provide technical leadership in support of Group's digital bank implementation.
• Responsible for overall delivery of the mobile / internet banking platform or country implementation of a digital banking platform.
• Provide management oversight to IT area leads, Chapter Leads and other senior IT professionals.
• Maintain strong collaboration and partnership with business and product teams.
• Provide thought leadership and facilitate the sharing of knowledge between digital bank team and across other Group's teams to strengthen capabilities and the organization's ability to respond to business and customer needs. Drive strategies, technical roadmaps and implementation of digital bank portfolio.
• Drive digital transformation – support and drive digital business and technology change through organisational, cultural, behavioral and process changes.
• Champion change initiatives and provide guidance and support on the design, implementation and communication of each initiative.
• Support the Team - Build up the right capabilities and people, equip them with the skills, tools, and standard approaches to deliver functional excellence, and ensure that they are deployed to value-creation opportunities — sometimes in long-term roles supporting the business, but more often to the small, independent squads.
• Build Capabilities - Responsible for building a “capability” to support a value-creation line; shepherding people along their career paths; evaluating and promoting people; and building standard tools, methods, and ways of working in collaboration with the Chapters and the Platform / Tribe Coaches.

Manage By Empowering - The ITAL must manage external (vendors) and internal resources, must evaluate, promote, coach, and develop his or her people, but without traditional direct oversight. The ITAL is not involved in the day-to-day work of squads for “value creation standpoint” but has the responsibility to supervise the day-to-day (quality, velocity, productivity, resourcing, vendor management) in collaboration with team members and the Platform / Tribes / Squad business leads.

Job Requirements : Experienced in :

support.

Strong knowledge :

management, data security and other best practice to protect web applications

from vulnerabilities and threats

layers, and performs relevant optimizations.

Ability to :

Familiar with :