Senior Manager Customer Account Management

Overview

Title : Senior Manager Customer Account Management

Location : Petaling Jaya, MY, MY

Global Business Unit : CG

Job Function : Sales

Requisition Number : Job Summary

Lead sales, profitability and 5P in-store execution for assigned customers. Partner with customers to align company, category and brand strategies to increase demand and profitable growth

General Responsibilities

• Manage operating departmental budgets and costs according to annual allocation to ensure efficient usage of resources, where applicable
• Lead and implement processes and strategies (local go-to-market strategies, sales strategies and customer strategies) for assigned customers to ensure achievement of goals
• Set specific action plans for each team member to support their achievement of the team key performance indicators. Lead regular reviews to ensure progress and alignment towards overall goals
• Identify the short-term business needs and objectives of key customers and develop / sell proactive business solutions across the full demand / supply chain
• Conduct annual negotiations, including trading terms and conditions, to facilitate sales agreements and achieve targeted margins
• Gain approval from internal DKSH functions, and agreement from customers, to execute 5P activities within established commercial guidelines
• Lead systematic post-evaluation of 5P activities and develop a detailed understanding of the effectiveness of different investment levers
• Review customer account reports and analysis. Recommend sales / promotional activities to enhance performance
• Lead and monitor initiatives to optimize business processes and improve services by utilizing new techniques, tools and information systems
• Develop and build long-term strategic relationships with key customers to achieve business objectives
• Collaborate with cross-functional leaders (e.g. in Trade Marketing, Field Marketing and Supply Chain Management) to ensure alignment of strategies and process

Functional Skills And Knowledge

Education

Degree in Sales / Marketing, or related fields

Seniority level

Employment type

Job function

Industries

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