Human Resources Manager - Hyatt Place Kuala Lumpur Bukit Jalil
Hyatt PlaceKuala Lumpur, Kuala Lumpur, Malaysia3 days ago
Job descriptionSupports the hotel’s focus on service excellence by training and assisting others to train people to provide exceptional service to the hotel’s external customers (guests). Ensures that HR associates provide the appropriate level of professional, courteous and caring service to other associates (internal customers) and other visitors to the division. Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to ensure problems are resolved satisfactorily. Maintains positive guest and associate interactions with good working relationships. Maximises associate productivity through the use of multi‑skilling, multi‑tasking and flexible scheduling to meet the financial goals of the business as well as the expectations of the guests. Focuses attention on improving productivity levels and on prudently managing utility / payroll costs within acceptable guidelines to ensure optimum deployment and energy efficiency of all equipment. Ensures new technology and equipment are embraced, improving productivity whilst taking work out of the system. Recruits and selects all associates in conjunction with the General Manager. Ensures that hotel guidelines are adhered to when recruiting and uses a Leadership Expectation and Core Skills approach to selecting associates. Oversees the punctuality and appearance of all associates, making sure that they wear the correct uniform and maintain a high standard of personal appearance and hygiene, according to the hotel and department’s grooming standards. Maximises the effectiveness of associates by developing each of their skills and abilities through appropriate training, coaching, and / or mentoring. Conducts Year‑End and Mid‑Year Check‑in Conversation reviews and supports associates in their professional development goals. Encourages associates to be creative and innovative, challenging and recognising them for their contribution to the success of the operation. Supports the implementation of the Hyatt Care Purpose demonstrating and reinforcing Hyatt’s Values and Culture Characteristics. Ensures that all associates understand and adhere to associate rules and regulations. Drives employee satisfaction and maintains employee turnover rate to meet or within our annual target. Provides feedback on the results of the Colleague Experience Survey and ensures relevant changes are implemented. Ensures that associates follow all hotel, company and local rules, policies and regulations relating to fire and hazard safety, and security. Is knowledgeable in statutory legislation in associate and industrial relations. Ensures high standards of personal presentation and grooming. Exercises responsible management and behaviour at all times and positively represents the hotel management team and Hyatt Corporation. Maintains strong, professional relationships with the relevant representatives from competitor hotels and other organizations. Carries out any other reasonable duties and responsibilities as assigned. Attends all training and meetings as required. Ideally holds a university degree or diploma in HRM / HRD or Hospitality / Tourism management. Minimum 2 years’ work experience in a similar role or Assistant Manager in a hotel brand. Good problem‑solving, administrative and interpersonal skills are a must.
Hyatt Place Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
Overview
Human Resources Manager – Hyatt Place Kuala Lumpur Bukit Jalil
Join us in our journey as we care for people so they can be their best! We believe that being your best is about being your true self – engaged, fulfilled and ready to take on the world.
Hyatt Place Kuala Lumpur, Bukit Jalil is the first Hyatt Place hotel in Malaysia. Located in Bukit Jalil, an affluent suburb within the southern corridor of Kuala Lumpur, the hotel features approximately 250 guestrooms, a three‑meal restaurant, a large ballroom, 4 meeting rooms, a flexible event space on the rooftop, a fitness centre and a sky pool.
Responsibilities
Administration
- Ensures all documents related to the section are properly filed for reference.
- Ensures all relevant Human Resources reports are submitted to the Divisional / Regional Office as required in a timely manner.
- Guides the Management Team to formulate and fairly implement appropriate HR Policies & Procedures.
- Manages the HR Division, ensuring activities are in keeping with our purpose and operational stipulations / initiatives of Hyatt Hotels Corporation.
- Responsible for preparing the annual HR Business Plan, ensuring the objectives fully address the business objectives of the hotel and the needs of the associates.
- Ensures all HR practices are in accordance with Management requirements and meet with local legislation.
- Oversees the timely and confidential management of associate data.
- Ensures that all departments have a complete set of Departmental Operations Manuals, which are annually reviewed and accurately reflect current standards of performance and Corporate initiatives.
Customer Service
Financial
Personnel
Other Duties
Qualifications
Employment Information
Seniority level : Mid‑Senior level
Employment type : Full‑time
Job function : Human Resources
Industry : Hospitality
EEO statement : Hyatt Place is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or veteran status.
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Human Resource Manager • Kuala Lumpur, Kuala Lumpur, Malaysia
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