Service Operations Specialist- CapCut

ByteDance Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Service Operations Specialist - CapCut

Responsibilities

• Responsible for the construction and optimization of service processes for products like CapCut, formulate service standards, output comprehensive and rigorous service plans, empower and drive the customer service team to complete service delivery with high standards.
• Analyze and optimize various service quality indicators in a data-driven manner, clearly understand the achievement paths of each indicator, drive relevant parties to conduct optimizations, and be responsible for service quality.
• Clearly understand the interrelationships among various service efficiency indicators, disassemble the optimization paths of various efficiency indicators in a data-driven way, start with means such as product optimization, personnel management and process optimization, continuously optimize service efficiency and be responsible for service efficiency.
• Analyze the reasons why users contact the service, start with users’ original feedback to analyze the means of optimizing user experience, continuously empower the experience team and optimize the overall user experience.

Qualifications

About CapCut

CapCut is an all-in-one video editing app that empowers creators to express themselves and transform videos into creative masterpieces. In addition to basic features, CapCut offers free advanced features, including keyframe animation, smooth slow-motion effects, chroma key, Picture-in-Picture (PIP), and stabilization to help capture and edit moments.

Why Join ByteDance

Inspiring creativity is at the core of ByteDance’s mission. Our innovative products are built to help people authentically express themselves, discover and connect, and our global, diverse teams make that possible. We strive to foster curiosity, humility, and impact in a rapidly growing tech company, with an "Always Day 1" mindset.

Diversity & Inclusion

ByteDance is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and our workplace reflects that diversity. We are passionate about celebrating diverse voices and creating an environment that reflects the communities we reach.

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