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Customer Support Engineer
Reinhausen Asia-Pacific Sdn. BMalaysia, Kuala Lumpur30+ days ago
Job description5 years of MR experience, preferably in the service area Basic knowledge of complaint management and de-escalation techniques Customer and service orientation Well-developed analytical abilities and the ability to document and evaluate results in an appropriate form. Good presentation techniques, targeted meeting moderation, visualization skills Systematic approach to problem solving (8D process) Knowledge of cause-analysis tools (5W, Ishikawa, error tree, etc.). Strong communication skills in English and any Asia languages. Willingness to travel internationally (approx. 50%)
For our location Kuala Lumpur we are looking for you as :
Customer Support Engineer
What challenges can you expect?
- Analyze the technical and logistical aspects of the value chains of various OEM customers concerning MR's products.
- Conduct training sessions at OEMs to ensure compliance with relevant operating instructions for both new and existing products, aimed at preventing errors and eliminating recurring issues.
- Assist in the introduction of new products at OEMs, including training on mounting steps, unpacking, testing, etc.
- Provide general product training to OEM customers, as well as specialized training to address error situations ("customer handling").
- Develop and, if necessary, implement strategies to improve product mounting steps at OEMs.
- Support OEM customers in testing complex applications, such as phase-shifter interlocking and transformer monitoring.
- Offer suggestions for and / or execute improvements in documentation to simplify the handling of MR products.
- Monitor and analyze the strengths and weaknesses of competitor products within OEM value chains.
What do we expect from you?
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Support Engineer • Malaysia, Kuala Lumpur
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