Sales and Marketing Executive (based in Malim, Melaka)

Sales and Marketing Executive (based in Malim, Melaka)

The Role is to provide efficient and focused sales and marketing strategies to achieve the Company’s strategy, growth, and profit objectives and excellent customer service to ensure an efficient and profitable business by increasing customer satisfaction, loyalty, retention, and exceeding customer expectations. You also manage the company's social media and e-commerce channels.

Responsibilities

• Engaging in all forms of consumer and wholesale customer service.
• Assisting customers with email or phone sales inquiries for both wholesale and retail orders.
• Monitoring, updating, and conducting live chats across company eCommerce and social media channels.
• Drive growth of existing accounts as well as establish relationships and secure contracts with new customers to achieve the assigned Sales targets.
• Develop maximum sales potential out of assigned territories through prospecting, constant follow-up, strong sales techniques, and knowledge of the Company's products and services as well as the competitors’ strengths and weaknesses.
• Prospect potential customers using various direct methods such as calling and face-to-face meetings, and indirect methods such as networking.
• Dealing with customer complaints and / or returns for both wholesale and retail customers.
• Assisting with occasional direct-to-consumer warehouse sales.
• Handling trade and consumer showroom appointments.
• Monitoring inventory levels and ensuring eCommerce sites are up to date and accurate as well as facilitating stock takes with our warehouse team.
• Updating reporting templates regularly.
• Conduct all sales activities with the highest degree of professionalism and integrity.
• Develop, implement, and monitor digital marketing campaigns including research, advertising, and public relations.
• Manage social media and web content.
• Provide administrative support to the Owner and across different functions.
• Follow all operating procedures in a methodical and structured manner whilst providing exceptional attention to detail.
• Complete additional office duties as directed.

Qualifications

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