F&B & Sales Executive

Job Description - F&B & Sales Executive (HOT0C1ET)

Job Number : HOT0C1ET

Work Locations

DoubleTree by Hilton Melaka 23 Jalan Melaka Raya Melaka TBD

What will I be doing?

• Implement all sales action plans related to the respective market with supervision under the Director of F&B / F&B Manager.
• Ensure that the invoicing effectively corresponds to all services agreed upon and rendered.
• Maximize F&B revenue through each upselling opportunity whenever possible.
• Promote the hotel as often as possible through entertaining, conducting site inspections, and presentations of the hotel, etc.
• Pay visits to former, existing and potential clients in view of entering into contracts with them, especially commercial accounts.
• Organize regular visits in accordance to a predetermined plan and maintain good relationship with customers.
• Meet and accompany any top key accounts, VIP guests upon arrival to ensure satisfaction.
• Provide after‑sales serviceand in particular, ensure that all guests’ complaints are taken seriously and discussed with the respective departments if necessary.
• Keep well informed on the operations of all outlets especially in key departments.
• Keep a record on former, existing, potential F&B guests and make a profile of them by using the guest database tool.
• Prepare a tentative monthly schedule to record all sales and other related actives for the preceding month.
• Approach guests in each F&B outlet and executive loungeon a daily basis, specifically targeting certain guests.
• Collect guest feedback and organize coordination meeting with the F&B team for sharing and improvement purpose on a weekly basis or whenever necessary.
• Obtain and familiarize with all market information by using the competitor awareness tool, especially for key F&B competitors’ production and related promotions, reporting to the Director of F&B / F&B Manager in a timely manner.
• Maintain a high level of exposure for the hotel in major market areas through sales calls or joint sales calls, fax, and written communications.
• Record all daily sales calls.
• Submit production reports on your list of accounts on a monthly basis.
• Carry out any other reasonable duties and responsibilities as assigned.

The Management reserves the right to make changes to this job description at its sole discretion and without advance notice.

What are we looking for?

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisuretravellersthe finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

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