Manager, Hospitality and Professional Development Training

Manager, Hospitality and Professional Development Training

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Manager, Hospitality and Professional Development Training

Position Title

Manager, Hospitality and Professional Development Training

Reporting To

Director of Training, MAB Academy

Role Purpose

The Manager, Hospitality Training & Professional Development is responsible for leading, designing, and delivering high-quality hospitality, customer service, and professional development training programs for both internal MAG business units and external clients. This role oversees the end-to-end training cycle including needs analysis, curriculum development, class delivery, quality assurance, and continuous improvement to ensure all programs meet organisational standards, regulatory requirements (where applicable), and industry best practices.

Key Accountability

Leadership & Operational Management

• Provide strategic and operational leadership to the Hospitality and Professional Development Training unit, ensuring alignment with organisational goals, service culture standards, and regulatory expectation.
• Oversee the end-to-end delivery of all training programs to ensure consistency, quality, and operational efficiency.
• Lead the design and development of new programs, modules, and learning solutions that support business growth and elevate customer experience standards.
• Ensure all processes, documentation, and governance practices comply with company policies, audit requirements, and relevant authority standards.
• Drive continuous improvement across training quality, operational workflow, learner experience, and resource utilisation.

Team Performance & People Development

Project & Programme Delivery

Financial Planning & Revenue Generation

Stakeholder & External Relations

Qualification & Working Experience

Areas of Experience

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