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Customer Success (Native Korean Speaker)
BrainHuntersGreater Kuala Lumpur, Malaysia30+ days ago
Job descriptionYou have at least 2 years experience within a Customer Success role, ideally within the Consumer Internet / D2C industry. You possess excellent interpersonal as well as written and verbal communication skills. You are a strong networker & relationship builder You possess strong analytical skills and are comfortable dealing with numerical data You are highly goal driven and work well in fast paced environments Opportunity within a company with a solid track record of performance Leadership Role A role that offers a breadth of learning opportunities
BrainHunters is a workforce solutions provider company and was established in 2017. The “BrainHunters” Team has vast experience and expertise in the recruitment industry of over 20 years and has extensive knowledge of the market’s norms and expectations as well.
The Role
You will be responsible for :
- Building strong client relationships by providing customers with ongoing support and regular sharing of best practices, insights, and product knowledge.
- Partnering with the sales team to ensure that new customers are onboarded successfully.
- Identifying opportunities across the customer lifecycle to increase customer satisfaction and revenue.
- Ensuring a high level of customer renewals.
- Building strong product expertise and providing training & ongoing support as required.
- Providing feedback and advocacy on customer pain-points to internal teams.
Ideal Profile
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Customer Speaker • Greater Kuala Lumpur, Malaysia
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