Japanese Technology Support

Overview

Join to apply for the Japanese Technology Support role at Accenture Southeast Asia .

We are seeking a highly motivated Technical Service Desk Agent fluent in Japanese to provide exceptional technical support to our clients. As a Technical Service Desk Agent, you will be responsible for resolving technical issues, troubleshooting software and hardware problems, and providing excellent customer service in Japanese through Phone / Chat and Emails.

Responsibilities

• Provide first-level technical support to customers in Japanese via phone, email, or chat
• Troubleshoot and resolve hardware and software issues
• Document all technical issues and resolutions accurately
• Escalate complex technical issues to the appropriate team members
• Assist customers with setup, installation, and configuration of software applications
• Ensure excellent customer service and satisfaction at all times
• Collaborate with other team members to improve processes and procedures
• Fluency in Japanese (both written and spoken)
• Proven experience in a technical support role (minimum 1 year)
• Excellent problem-solving and communication skills
• Strong attention to detail and ability to multitask
• Technical knowledge of software applications and computer systems
• Ability to work well under pressure in a fast-paced environment
• Relevant technical certifications (e.g., CompTIA, Microsoft) is a plus

Please submit your resume and cover letter in Japanese for consideration.

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