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Assistant Reservation Manager
Talent RecruitKajang Municipal Council, Selangor, Malaysia30+ days ago
Job descriptionEnsure accuracy and efficiency in the booking process, from inquiries to confirmations. Handle complex reservation requests and resolve issues promptly. Customer Service Coordinate with other departments to accommodate special requests and ensure seamless guest experiences. Monitor guest feedback and implement improvements to enhance customer satisfaction. Staff Supervision Allocate daily tasks to reservation agents and ensure they are completed efficiently. Conduct performance evaluations and provide feedback to improve staff performance. Revenue Management Monitor occupancy levels and adjust booking strategies accordingly. Collaborate with the sales and marketing team to implement promotional activities and packages. Reporting and Analysis Maintain accurate records of bookings, cancellations, and guest preferences. Provide recommendations for optimizing reservation processes and improving efficiency. Compliance and Standards Implement and enforce reservation policies and procedures. Conduct regular audits of reservation processes and records to maintain accuracy. Technology and Systems Train staff on the use of reservation technology and ensure efficient utilization. Troubleshoot any technical issues related to the reservation system. Bachelor's degree in Hospitality Management, Business Administration, or a related field. Proven experience in a reservations role within the hospitality industry. Strong customer service and communication skills. Proficiency in reservation software and systems. Excellent organizational and time management skills. Ability to work under pressure and handle multiple tasks efficiently. Strong problem-solving skills. Leadership and team management. Customer service excellence. Analytical and strategic thinking. Adaptability to a dynamic and fast-paced work environment.
About the job Assistant Reservation Manager
The Assistant Reservation Manager supports the Reservation Manager in overseeing all reservation activities within the resort. This role involves managing the reservations team, ensuring efficient booking processes, and maintaining high levels of customer satisfaction. The Assistant Reservation Manager plays a vital role in optimizing occupancy rates and enhancing the guest experience.
Responsibilities
- Reservation Management
Assist the Reservation Manager in managing daily reservation operations.
Provide exceptional customer service to guests, addressing inquiries and concerns professionally.
Supervise and train the reservations team, ensuring they are well-equipped to handle their duties.
Assist in managing room rates, availability, and inventory to maximize revenue.
Analyse reservation trends and prepare reports for management.
Ensure compliance with local regulations, industry standards, and company policies.
Maintain up-to-date knowledge of reservation software and systems.
Qualifications
Key Competencies
Interested candidate to apply online or Whatsapp to (Alex)
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Assistant Manager • Kajang Municipal Council, Selangor, Malaysia
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