Join to apply for the Credit Recovery Executive role at Grupo CCR
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This range is provided by Grupo CCR. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
Job Responsibility
- Execute debt recovery strategies in alignment with CCR Networks' established procedures and industry best practices to maximize recovery rates.
- Conduct thorough risk assessments of delinquent accounts, utilizing available data and communication to determine the most effective recovery approach.
- Initiate contact with debtors via phone, email, and written correspondence, employing strong communication and interpersonal skills to negotiate repayment plans and resolve outstanding balances.
- Maintain accurate and detailed records of all collection activities, including communication logs, payment arrangements, and account updates, within the company's CRM system.
- Collaborate with internal teams, including legal and compliance, to escalate complex cases and ensure adherence to all relevant regulations and ethical standards in debt recovery practices.
- Monitor debtor payment performance and proactively address any deviations from agreed-upon repayment plans, implementing appropriate follow-up actions to minimize further delinquency.
- Prepare regular reports on collection progress, highlighting key performance indicators such as recovery rates, outstanding balances, and collection costs, to inform management decision-making.
Job Requirements
Possess a minimum of Secondary / SPM / 'O' Level certification, demonstrating a foundational level of education.This is an entry-level position; fresh graduates are encouraged to apply, providing an excellent opportunity to begin a career in credit recovery within the Consumer Products / FMCG sector.Demonstrate proficiency in computer usage, including basic software applications, to effectively manage and document credit recovery activities.Exhibit strong communication and interpersonal skills to effectively interact with debtors and internal stakeholders, ensuring professional and courteous engagement.Must be fluent in Bahasa Malaysia and possess a working knowledge of English to facilitate clear and effective communication with a diverse range of individuals.Display an energetic and proactive approach to credit recovery, demonstrating a commitment to achieving targets and resolving outstanding debts.Ability to assess and evaluate risk associated with debt recovery cases, contributing to informed decision-making and strategic recovery efforts.Adhere to CCR Networks' established debt recovery processes and ethical guidelines, maintaining the company's reputation and ensuring compliance with industry regulations.Willingness to work onsite in Melaka, contributing to a collaborative and supportive team environment within the company's established branch network.Maintain accurate and up-to-date records of all credit recovery activities, ensuring data integrity and facilitating efficient reporting.Job Benefits
Annual LeaveEPFHealth InsuranceMedical LeaveSOCSOCompassionate LeaveCompany ActivitiesSeniority level
Seniority level
Entry level
Employment type
Employment type
Full-time
Job function
Job function
Production
Industries
Transportation, Logistics, Supply Chain and Storage
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