Business Process Manager, PMO

Lead multiple process improvement projects with direct contact with senior executives in the organization. Participate in the shaping and implementation of an enterprise-wide Lean Sigma Continuous Improvement program. Facilitate quality and change management processes Get to Know the Role You will be a customer champion, identifying needs, anticipating trends to achieve financial goals and customer satisfaction. You will be an operational architect, mapping and analysing business processes to streamline operations and boost efficiency, serving as the advisor for country level operational teams to unlock new levels of performance. You will be a strategic partner to the leadership team, identifying opportunities for improvement and business growth, developing comprehensive strategy, and integrating solutions and recommendations with existing programs to drive organizational success. You will report to the

Head of PMO & Process and work onsite at Petaling Jaya office The Critical Tasks You Will Perform You will lead lean action workout sessions with process stakeholders, collaborating with stakeholders to identify gaps, brainstorm solutions, and implement impactful action plans. You will conduct insightful process benchmarking exercises, setting new standards of excellence and driving continuous improvement. You will collect metrics and leverage data-driven insights to establish performance baselines, monitor performance, and identify and implement action plans to improve performance. You will bridge the gap between functional and technical solutions, ensuring seamless integration and maximizing productivity, by creating "to-be" target process maps and functional designs to improve team productivity. You will lead transformative large-scale projects to improve project delivery throughput, enhance process capability, and reduce cycle time You will collaborate directly with internal process owners, Team Leads, and project teams to foster a culture of continuous improvement and achieve outstanding results.

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