Implementation Service Desk (Mandarin Speaker)

We are seeking an Implementation Service Desk fluent in both English and Mandarin to join our team. In this role, you will be the first point of contact for customers, providing exceptional support to ensure a smooth and positive experience across multiple communication channels.

Key Responsibilities

• Serve as the primary contact for customers, delivering prompt and professional support via calls, email, and other communication platforms.
• Assist customers with general inquiries, troubleshoot issues, and provide clear, step-by-step guidance to resolve problems efficiently.
• Collaborate with internal teams to escalatere complex issues and ensure timely resolution.
• Support customer onboarding and setup processes on digital platforms, contributing to seamless user experiences.
• Maintain detailed and accurate records of customer interactions and feedback to drive continuous service improvements.
• Stay informed about company products, services, and industry developments to provide knowledgeable support.
• Identify opportunities for process enhancements and share insights to improve customer satisfaction.

Requirements

Seniority Level

Associate

Employment Type

Full-time

Job Function

Customer Service

Industries

Outsourcing and Offshoring Consulting

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