Senior Associate – Managed Services (Mandarin Speaker)

Company Description

Vialto Partners is a market leader in global mobility services. Our purpose is to ‘Connect the world’. We are unique and the only stand‑alone global mobility business. This presents a rare opportunity for our clients, stakeholders and colleagues. Our teams help companies streamline and effectively manage their global mobility programs in a cost‑efficient and compliant manner. Our services focus on providing cross‑border compliance and risk assessment for tax, immigration, business travel, rewards and compensation, and remote work. Working at Vialto Partners is about getting the chance to be part of a global and dynamic team. Globally, Vialto Partners has over 6,500 staff in over 50 countries around the world and continues to grow. We believe in connecting the world and supporting our colleagues to broaden their skills and benefit our clients. We encourage employees to bring their true selves and share their unique talents to positively impact the communities we serve.

Job Description

• Manage the business travel experience for employees, ensuring comprehensive documentation compliance with PWD regulations, including the manual submission of certifications.
• Act as the central point of contact for mobile employees, providing specialized guidance on all aspects of mobility processes, policies, taxes, and procedures.
• Guarantee adherence to local, national, and international laws and regulations in each deployment location, covering areas such as immigration, tax, and labor laws.
• Collaborate closely with HR and internal client teams to ensure a smooth and efficient deployment of permanent employees.
• Maintain budget awareness for permanent workforce deployment, optimizing costs while upholding the quality and effectiveness of deployments.
• Work in partnership with third‑party providers, where necessary, to streamline the deployment process.
• Keep meticulous records of all process documentation for accountability and reference.
• Regularly provide detailed reports and data to senior management, covering case monitoring, employee onboardings, and daily operational workload.
• Proactively identify and address potential risks and challenges in permanent workforce deployment, devising effective mitigation strategies.
• Collect and analyze feedback from deployed employees to continually enhance the deployment process and support services, including managing required notifications.
• Contribute to the development and improvement of automated solutions and processes.
• Liaise with various territories to address complex queries and navigate nuances in process and regulations.
• Serve as the primary contact for employees on business trips, delivering exceptional service, addressing their needs and concerns, and facilitating their smooth transition to new work locations.
• Maintain regular communication with clients, providing updates on travel assessments, addressing concerns, and ensuring overall client satisfaction.
• Act as a PWD specialist, overseeing business travel‑related workforce matters and ensuring compliance with all relevant legal and regulatory requirements.
• Develop and implement a strategic plan for posted‑worker directive that aligns with the organization’s broader global expansion goals.

Required Skills And Experience

Preferred Skills

Position Details

Seniority level : Mid‑Senior level

Employment type : Full‑time

Job function : Other

#J-18808-Ljbffr