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Strategic Platform Compliance - Listing & Content, MY Marketplace

ShopeeKuala Lumpur, Kuala Lumpur, Malaysia

30+ days ago

Job description

Shopee Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Overview

Strategic Platform Compliance - Listing & Content, MY Marketplace role at Shopee.

Responsibilities

Liaise with the Government Relation, Legal team to detect, manage, and control the prohibited listings
Respond to emergency cases such as government escalation, social media breaches
Address inquiries and requests from internal teams related to policies and prohibited listings - Revise and amend the materials and publications of Shopee Policy, SOP, SEH Article
Conduct market research on Government acts and policies to identify stakeholders’ needs and market gaps
Undertake project work as required; undertaking any initiatives identified based on business needs
Work with the Customer Support teams and Business Development teams to handle listing inquiries and troubleshoot of listing-related issues
Monitor the platform to ensure the quality and the legitimacy of the listings, particularly in relation to tackling Prohibited Listings on the platform

Qualifications

Proactive, resourceful, result-oriented and capable to work tentatively as individual or even team members under a fast paced environment.

Strong communication skills in English, Malay and Mandarin, in both verbal and written forms.

Working experience in the eCommerce industry or working with government bodies / agencies would be preferred

Strong logical thinking and problem-solving skills at all times

Able to think ahead

Strong negotiation and relationship building skills.

Good team player, positive attitude and eager to learn

Advanced Microsoft Excel skills and proficiency in SQL are a plus

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Other

Industries

Internet Marketplace Platforms and Technology, Information and Internet

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My • Kuala Lumpur, Kuala Lumpur, Malaysia

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