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Customer Service Technical Support Executive (Mandarin Speaker)
Agensi Pekerjaan JobScoper Sdn. Bhd.Petaling Jaya, Selangor, Malaysia4 hours ago
Job descriptionAt least SPM graduate. Minimum 1 year experience in customer service or technical support (BPO, IT, or related industry preferred). Required language(s) : Mandarin & English. Strong problem-solving and analytical skills. Able to work in 24 / 7 Rotational Shift (5 day working 2 days off in a week). Annual Leave and Sick Leave EPF / SOSCO Training Provided Allowance Provided 5 working days Near to LRT Ara Damansara Station.
Customer Service Technical Support Executive (Mandarin Speaker)
Join to apply for the Customer Service Technical Support Executive (Mandarin Speaker) role at Agensi Pekerjaan JobScoper Sdn. Bhd.
Job Summary
Act as the primary point of contact for customers needing technical support via phone, troubleshoot, diagnose, and provide effective solutions for customer issues, maintain and update databases while ensuring system security, analyze customer feedback to identify trends and suggest product improvements, and guide customers through step-by-step instructions to resolve issues efficiently.
Job Responsibilities
- Act as the primary point of contact for customers needing technical support via phone
- Troubleshoot, diagnose, and provide effective solutions for customer issues
- Maintain and update databases while ensuring system security
- Analyze customer feedback to identify trends and suggest product improvements
- Guide customers through step-by-step instructions to resolve issues efficiently
Job Requirements
Job Benefits
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Customer Service Executive • Petaling Jaya, Selangor, Malaysia
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