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Customer Service Executive
cake tellaPetaling Jaya, Selangor, Malaysia30+ days ago
Job descriptionWe have two separate brands : KETOCAKE - Sugarless cake and CAKETELLA - Alcohol cake. Two different outlets, next to each other. Available to work Monday to Saturday, 8 am to 6 pm. Sundays are for recovery! (5 working days). Must have critical thinking skills to solve customer issues and provide creative solutions. Have fun at work. We're a fun and youthful company that knows how to party. If you're ready to have some fun while getting the job done, you'll fit right in. Bonuses? Check! We appreciate hard work and dedication, so we offer two bonuses a year to reward our superstar employees. EPF / SOCSO benefits included.
Join to apply for the Customer Service Executive role at cake tella .
This range is provided by cake tella. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
Job Responsibilities
- Communicate customer inquiries via WhatsApp, social media, and phone calls.
- Handle delivery orders and packaging for runners / customers.
- Assist in preparing delivery boxes.
- Handle complaints with appropriate solutions.
- Ensure customer satisfaction and operational efficiency.
- Communicate with the production team to ensure operational efficiency.
- Liase with customers & runners face-to-face to ensure correct orders are received.
Job Requirements
Job Benefits
Seniority level
Entry level
Employment type
Full-time
Job function
Customer Service
Industry
Food and Beverage Services
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Customer Service Executive • Petaling Jaya, Selangor, Malaysia
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