Team Leader- SME

Be a part of something BIG!

As a Team Leader, you are responsible to manage a group of junior Customer Care Officer in providing excellent customer service to our business client. One of your major focus will be providing leadership that encourages and enables team member to exceed customer expectations on a continuous basis and achieve deaprtmental goals.

Make an Impact by :

• Provide the team with clear objectives for group and individual performance and support this with regular and constructive feedback through quality assurance and one to one performance appraisals.
• Manage a team of Customer Care Officer on their KPI, Attendance and productivity.
• Ensure proper planning of resources to have service level maintained at targeted level
• Provide ongoing coaching, counselling and performance reviews to all team members.
• Review workflow and procedures to ensure productivity and to accommodate new products and services.
• Work co-operatively with Customer Service Managers and other Team Leaders to achieve company objectives.
• Ad-hoc task assign by direct superior.

Skills for Success :

Rewards that Go Beyond :

Working Location :

Sudong Sdn Bhd, Melaka Contact Centre, Level 9, Tower B, Jaya 99, No.99, Jalan Tun Sri Lanang Melaka.

Your Career Growth Starts Here. Apply Now!