Customer Servicing / Ticketing Executive - Near LRT #BSTM18#

Location : UOA Business Park, Shah Alam

Basic Salary : RM2,400 + Incentives (up to RM2,000 – RM3,000 based on performance)

Working Days : 5 Days rotational with 2 days off

Shifts : Rotational (9 : 00 AM – 7 : 00 PM / 12 : 00 PM – 10 : 00 PM)

Job Responsibility

• Communicate clearly with potential and existing customers to help them understand our services.
• Handle inbound and outbound calls, as well as WhatsApp communication, in a professional and timely manner.
• Manage and follow up on customer enquiries to ensure a smooth experience from start to finish.
• Ensure all support tickets are handled effectively by advising customers to visit designated service centres for inspections.
• Share accurate and updated product and service information.
• Maintain accurate and up-to-date customer records in the system (training will be provided).
• Achieve individual and team sales or service targets.
• Provide simple daily reports and valuable customer feedback to relevant teams.
• Collaborate with internal departments to resolve customer issues efficiently.
• Work independently, stay self-motivated, and maintain a positive attitude in a fast-paced environment.

Job Requirements

Perks & Benefits

EA License No : Agensi Pekerjaan Asia Recruit Sdn Bhd

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