Network Engineer - Mandarin Fluency Required

Company Overview

CommandLink is a global SaaS platform that delivers network, voice, and IT security solutions, enabling corporations to consolidate core infrastructure into a single vendor and use a proprietary single-pane platform. The company has earned numerous industry awards, including SD‑WAN Product of the Year, ITSM Visionary Spotlight, UCaaS Product of the Year, NaaS Product of the Year, Supplier of the Year, and AT&T Strategic Growth Partner.

Your New Role

We are seeking a Network Engineer (SD‑WAN & Managed Services) to support and deliver superior service to ISP / MSP customers worldwide. The position is full‑time, 100% remote, with multiple shift options available.

Key Responsibilities

• Provide end‑to‑end support for customers focusing on SDWAN (preferably Cato), Internet, and related services.
• Troubleshoot and configure basic LAN setups (routers, firewalls) and Microsoft operating systems.
• Support provisioning and onboarding of new customers for managed services.
• Collaborate with vendors to resolve support issues and ensure smooth service delivery.
• Own support issues from start to resolution, ensuring customer satisfaction with clear communication and expert problem‑solving.
• Maintain excellent customer relationships through outstanding support.
• Mentor and train fellow engineers on complex technical issues and solutions.

What You’ll Need for Success

Compensation & Work Schedule

Why You’ll Love Life at CommandLink

Join us to shape the future of business communication. We value innovation, celebrate ideas, and provide opportunities for individuals ready to bring unique vision and expertise to a team that thrives on bold ideas and strategic thinking.

What You’ll Enjoy

#J-18808-Ljbffr