Customer Engagement Executive

Alpha Iota BPOPasir Panjang, Negeri Sembilan, Malaysia

7 days ago

Job description

Overview

Alpha Iota BPO Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Benefits

Exciting Work-from-Home Opportunities
Learning & Development Programs to Upskill Yourself
Lucrative Salary Package
Health and Wellness Perks & Benefits
Motivating and Supportive Teams
and lots more!

Responsibilities

Manage the end-to-end customer service cycle, which includes responding to customer inquiries through multiple platforms including Telegram, WhatsApp, and Live Chat, in a timely and professional manner.

Build in-depth knowledge of company products, services, and processes to effectively resolve issues and deliver top-notch support.

Handle customer complaints with empathy and efficiency, offering appropriate solutions within set timelines and ensuring proper follow-up until resolution.

Adopt a proactive, sales-oriented approach to engage customers, promote services, and strengthen relationships.

Guide customers through account setup processes and address any questions they may have.

Escalate special cases or complex issues to the appropriate person in charge for further handling.

Perform account creation and setup for newly onboarded customers and manage existing customer base.

Identify opportunities to upsell additional services and products during the onboarding process.

Educate clients on the full range of services available, highlighting the benefits and value they can provide.

Reach out to inactive clients to encourage engagement and improve customer retention.

Support customer service operations with additional administrative tasks as needed.

Uphold integrity and confidentiality when handling all customer information.

Qualifications

Minimum of 1 year of experience in customer service, with proven ability to communicate effectively with customers on a daily basis (remote / virtual experience preferred).

Ability to thrive in a fast-paced environment; self-motivated, customer-oriented, results-driven, and disciplined.

Strong multitasking, organizational, and time management skills.

Creative and resourceful problem-solver with a proactive mindset.

Reliable high-speed internet connection (work-from-home role).

Proficiency in computer skills, including Windows OS, Microsoft Office, and Google applications.

Flexibility to work on a rotating schedule (24 / 7 coverage), including midnight shifts, weekends, and public holidays.

Work schedule : 9 hours per day , 5 days a week, with 2 rest days.

Proficiency in English is required; the ability to communicate in Mandarin (written & spoken) is an added advantage.

Referrals increase your chances of interviewing at Alpha Iota BPO by 2x

Get notified about new Customer Engagement Executive jobs in Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia .

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr

Create a job alert for this search

Engagement Executive • Pasir Panjang, Negeri Sembilan, Malaysia

Related jobs

Promoted

Chief of Staff – Founder’s Office (Remote)

The FlexSeremban, Negeri Sembilan, Malaysia

Chief of Staff – Founder’s Office (Remote).The Flex Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia.At The Flex, we’re on a mission to make renting a home as effortless as buying somethin...Show moreLast updated: 3 days ago

Promoted

Senior Sales Executive

People ProfilersMelaka, Malacca, Malaysia

To generate leads, build strong client relationships, and facilitate property sales transactions.To work closely with sales team, marketing department, and other stakeholders to achieve sales targe...Show moreLast updated: 30+ days ago

Promoted

Customer Experience Executive (Customer Service) - remote / WFH

KsistersMalacca City, Malacca, Malaysia

Ksisters is a K-Beauty, lifestyle, fashion company based in Singapore, seeking an independent, proactive, and fast learner. This role requires staying closely connected with the Singapore team to ha...Show moreLast updated: 18 days ago

Promoted

Key Account Executive (Retention and Upselling)

Alpha Iota BPO Sdn BhdSeremban, Negeri Sembilan, Malaysia

Key Account Executive (Retention and Upselling).About the job Key Account Executive (Retention and Upselling).Join Our Alpha Iota Family, Where Everyone Wins!. Exciting Work-from-Home Opportunities....Show moreLast updated: 30+ days ago

Promoted

Enablement Partner, Adoption

SEEKPasir Panjang, Negeri Sembilan, Malaysia

SEEK’s portfolio of diverse businesses make a positive impact on a truly global scale.Our purpose is to help people live more fulfilling and productive working lives and helps organisations succeed...Show moreLast updated: 30+ days ago

Promoted

Customer Experience Associate

ARBA TravelSeremban, Negeri Sembilan, Malaysia

ARBA Travel marries humane with technology to build a better travel experience.We aim to become leading Travel Company in Halal Tourism which valued at $250 Billion worldwide.We favor hiring from d...Show moreLast updated: 23 days ago

Promoted

Associate Customer Marketing

The Hershey CompanyMalacca City, Malacca, Malaysia

Work Location : Johor, Malaysia.Supports the execution of customer and channel marketing strategies by coordinating shopper activation plans, assisting in commercial operations, and managing adminis...Show moreLast updated: 30+ days ago

Promoted

Customer Relation Executive

Malabar Gold & DiamondsSeremban, Negeri Sembilan, Malaysia

Greet and welcome customers to the jewellery store in a friendly and professional manner.Assist customers in their jewellery selection by providing product information, explaining features and bene...Show moreLast updated: 14 days ago

Promoted

Customer Retention Executive

Alpro Pharmacy Sdn BhdSeremban, Negeri Sembilan, Malaysia

Develop and implement customer retention strategies to increase repeat purchases and loyalty.Monitor customer accounts, purchase history, and engagement to identify at-risk customers.Coordinate wit...Show moreLast updated: 2 days ago

Promoted

Customer Care Officer- SME Tech Evolve

Singtel GroupMalacca City, Malacca, Malaysia

Select how often (in days) to receive an alert : .As a Customer Care Officer, you are responsible to provide excellent customer service by contacting customers for fault report issuess related to Bus...Show moreLast updated: 4 days ago

Promoted

Associate, Credit & Marketing (Penang)

ORIX Leasing Malaysia GroupMalacca City, Malacca, Malaysia

This position required you to market the financial product (hire purchase of equipment financing) to the corporate / SME clients. Hence, you are required to meet up with the clients personally and f...Show moreLast updated: 30+ days ago

Promoted

Customer Service

Talent RecruitMelaka, Malacca, Malaysia

Monday to Friday (830am - 530pm).Open to fresh graduates (Training provided).Respond to customer inquiries via phone, email, chat, and social media. Assist customers with product inquiries order tra...Show moreLast updated: 30+ days ago

Promoted

Customer Exeprience Executive (Customer Service) - Remote / WFH

KsistersSeremban, Negeri Sembilan, Malaysia

Promoted

Customer Technical Onboarding Engineer(Post Sales)

VeeamSepang, Selangor, Malaysia

Veeam, the #1 global market leader in data resilience, believes businesses should control all their data whenever and wherever they need it. Veeam provides data resilience through data backup, data ...Show moreLast updated: 22 days ago

Promoted

Executive, Customer Service

MoneyHero GroupSeremban, Negeri Sembilan, Malaysia

This is a fully remote role based in Malaysia.We will prioritize candidates who are based in Malaysia and do not require a work visa sponsorship. MoneyHero Group (Nasdaq : MNY) is a market leading fi...Show moreLast updated: 30+ days ago

Promoted

Customer Onboarding Executive

Linexcom Sdn BhdMalacca City, Malacca, Malaysia

Softinn is a hotel technology company.Our mission is to make hotelier’s work easier.We intend to achieve that through next-generation hotel management software, digital solutions and hotel kiosk.He...Show moreLast updated: 30+ days ago

Promoted

Customer Care Officer- SME Tech Evolve

SingtelMalacca City, Malacca, Malaysia

As a Customer Care Officer, you are responsible to provide excellent customer service by contacting customers for fault report issues related to Business Fibre Internet, Singtel TV and Business Dig...Show moreLast updated: 7 days ago

Promoted

Customer Experience Executive

WAHDAHMalacca City, Malacca, Malaysia

Join or sign in to find your next job.Continue with Google Continue with Google.Jalan MH 3 Taman Muzaffar Height, Hang Tuah Jaya. WAHDAH TECHNOLOGIES SDN BHD (HQ).Jalan MH 3 Taman Muzaffar Height, H...Show moreLast updated: 30+ days ago