Store Manager

Location : Imago Mall, KK

The role of a Store Manager in a retail store is multifaceted and encompasses various responsibilities. As a Store Manager, your primary focus is to oversee the efficient and successful operation of the store while ensuring exceptional customer service and driving sales. Reporting to the Division Manager, you will be based at the shop and will be the forefront of customer service, leading a team of sales personnel.

Job Responsibilities :

1. Team Leadership : As a Store Manager, you will be responsible for managing and leading the store team. This involves recruiting, training, and supervising staff members, as well as providing guidance, motivation, and performance feedback. You will foster a positive work environment and promote teamwork among the staff.

2. Sales and Customer Service : A crucial aspect of your role is to drive sales and ensure excellent customer service. You will set sales targets, develop strategies to achieve them, and monitor sales performance. Moreover, you will lead by example, engaging with customers, providing assistance, and resolving any issues or concerns promptly to enhance the overall shopping experience.

3. Merchandising and Visual Presentation : You will oversee the visual presentation of the store, ensuring that it is attractive, well-organized, and aligned with the brand's aesthetic. This involves managing inventory, implementing effective merchandising techniques, and regularly refreshing displays to maximize sales potential.

4. Inventory Management : As a Store Manager, you will be responsible for monitoring and managing inventory levels. This includes conducting regular stock audits, tracking product availability, and placing orders with suppliers to maintain optimal stock levels. You will also analyze sales data to identify trends and make informed purchasing decisions.

5. Operational Management : You will oversee the day-to-day operations of the store, including opening and closing procedures, cash handling, and ensuring compliance with company policies and procedures. Additionally, you will manage scheduling, payroll, and other administrative tasks to ensure smooth operations.

6. Marketing and Promotions : Collaborating with the marketing team, you will contribute to the development and implementation of marketing strategies and promotional activities to drive footfall, increase brand awareness, and boost sales. This may involve organizing special events, coordinating social media campaigns, and leveraging local partnerships.

7. Financial Performance : As the Store Manager, you will be accountable for achieving financial targets and managing the store's profitability. This includes analyzing sales data, monitoring expenses, and implementing cost-control measures to maximize revenue and maintain healthy profit margins.

8. Reporting and Analysis : You will prepare regular reports on sales performance, inventory status, and other relevant metrics to provide insights and recommendations to the management team as well as to the principal of the brand. This data-driven approach will assist in making informed business decisions and implementing improvements.

Overall, as a Store Manager, your role is pivotal in ensuring the smooth operation of the store, achieving sales targets, delivering excellent customer service, and managing the overall performance of the store.

Requirements :

• Minimum of 5 years of experience in retail management, preferably in a store or fashion-related environment.
• Proven track record of driving sales and achieving targets.
• Strong leadership and team management skills, with the ability to motivate and inspire a team.
• Excellent interpersonal and communication skills, with the ability to build positive relationships with customers and team members.
• In-depth knowledge of fashion trends, brands, and the retail industry.
• Demonstrated ability to deliver exceptional customer service and create memorable shopping experiences.
• Strong analytical and problem-solving skills, with the ability to use data to make informed decisions and drive business growth.
• Proficiency in inventory management systems and point-of-sale (POS) software and savvy in Microsoft Words / Excel and Pivot.
• Flexibility to work evenings, weekends, and holidays as required.
• Bachelor's degree in business, fashion, or a related field is preferred.
• Good command of English and Bahasa Malaysia. Ability to converse in other languages is an added advantage.