Loan Tele-Collection Officer Malaysia

Overview

Join to apply for the Loan Tele-Collection Officer Malaysia role at Mission Consultancy Services Sdn. Bhd.

As a Loan Tele-Collection Officer, you will play a crucial role in managing overdue bills and facilitating the collection of payments. You will contact clients to discuss their debts, negotiate payment terms, and advise on various repayment options. If an agreement cannot be reached, you will take necessary actions to collect outstanding debts.

Responsibilities

• Make Calls to Clients : Contact clients via phone (home, work, or mobile) to discuss overdue payments and negotiate repayment plans.
• Negotiate Payment Schedules : Work with customers to establish payment schedules that align with their financial situation while ensuring debt recovery.
• Advise Customers : Provide information on various payment options and, if necessary, inform customers about potential further actions for debt collection.
• Maintain Customer Files : Update and manage customer files, recording all contact details and information provided regarding their debt.
• Prepare Statements : Create statements for credit departments and banks when customers do not meet payment agreements or fail to establish new ones.
• Write Letters : Draft letters to inform customers about their debts and to credit agencies, insurance companies, lawyers, and employers if payment agreements are not met.
• Answer Phones : Handle incoming calls from customers and other individuals, addressing queries and providing assistance.

Requirements

Job Type

Benefits

Schedule

Day shift

Location

Petaling Jaya, Selangor, Malaysia

How to apply

Please apply online or send your CV to

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