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Business Analyst
Software International CorporationKuala Lumpur, Kuala Lumpur, Malaysia30+ days ago
Job descriptionAttend to tickets raised by users. Raise, monitor, & follow up on Jira tickets until the DFU is executed. Attend to Jira tickets pending BA verification. Prepare reports for weekly meeting (by turn), prepare necessary additional reports required by superior (Ex. SOP status update, Jira reports). Attend to DIST, BNC, NB and POS related tickets during teammate’s absence. Provide guidance and support for teammates regarding challenging incidents when required. Ensure smooth handling of the incidents overall within the team. Monitor repetitive issues raised by user and prepare SOP’s for repetitive issues. Amend and publish SOPs based on feedback from BA. Arrange discussion in meeting or teams’ group on resolution plan with user & AM for complicated incidents. Attend and provide KT between teammates in order to have better understanding on respective queues. Prepare summary statistics of DFU tickets with root cause / pivot table analysis for BA's review. Help with the DFU tickets extraction for team members & provide guidance to then on preparing DFU ticket analysis report. Discussion with the BA's on the summary stats, provide estimation in % for RF ticket types, critical issues & ways to reduce RF ticket. Guide new member with doubts on the RF tickets. Minimum 3-5 years of working experience as a Business Analyst Support. Candidates must have hands-on experience in the Life Insurance domain, particularly in areas such as New Business, Billing & Collection, Distribution, POS, and Claims Good interpersonal skills and able to work in a team environment. Able to communicate in Cantonese is an advantage. Advanced Diploma / Bachelor Degree holder in Computer Science / Information Technologies or equivalent.
Talent Acquisition Lead @ Software International | Talent Sourcing
- Hybrid Working Mode
- Professional Certification Sponsorship
- Insurance Coverage (Medical Card + PA + Life Insurance)
Responsibilities as a Technical BA :
Requirements :
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Analyst • Kuala Lumpur, Kuala Lumpur, Malaysia
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