Customer Service Executive - Mandarin Speaker - Johor Baharu

Overview

We are looking for a Mandarin-speaking Customer Service Executive to support the Taiwan and Hong Kong market for a leading E-Hailing & Delivery platform. You will handle customer inquiries through calls, live chat, and emails, ensuring a high level of customer satisfaction while meeting performance targets. Full training and accommodation support for outstation candidates are provided.

Responsibilities

• Handle inbound calls, live chat, and emails related to customer inquiries, complaints, feedback, and service issues.
• Provide accurate product / service information and exceed customer expectations.
• Work closely with the team to meet KPIs and Service Level Agreements (SLAs).
• Demonstrate good typing speed and accuracy in Traditional Chinese characters.
• Manage multiple tasks in a fast-paced, high-volume environment.
• Maintain good computer literacy and use internal systems effectively.

Requirements

Working Hours & Shift

Additional Perks

Interview Process

Seniority level

Employment type

Job function

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