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Customer Service Executive - Mandarin Speaker - Johor Baharu
Arvion ServicesJohor Bahru, Johor, Malaysia30+ hari lalu
Penerangan pekerjaanMinimum age 18 years old with SPM, UEC, or IGCSE qualification. Proficiency in Mandarin (Traditional Chinese reading & typing), Cantonese and English. Ability to work on rotational shifts, including weekends and public holidays (24 / 7 support). Good communication skills and strong attention to detail. Basic computer knowledge and ability to multitask. 5.5 working days per week Rotational shifts (24-hour coverage) Public holidays and weekends are compulsory working days. 1-Month Accommodation for outstation hires Shuttle Service Available from key areas : Skudai, Taman U, Mutiara Rini, Lima Kedai / Rumah Iskandar Malaysia; Gelang Patah, Larkin, City Square, Danga Bay, Perling, Tampoi, Paradigm Mall, Bukit Indah Walk-in Interviews available Virtual interviews accepted for outstation candidates Assessment required as part of the selection process Mid-Senior level Full-time Other Industries : Outsourcing and Offshoring Consulting
Overview
We are looking for a Mandarin-speaking Customer Service Executive to support the Taiwan and Hong Kong market for a leading E-Hailing & Delivery platform. You will handle customer inquiries through calls, live chat, and emails, ensuring a high level of customer satisfaction while meeting performance targets. Full training and accommodation support for outstation candidates are provided.
Responsibilities
- Handle inbound calls, live chat, and emails related to customer inquiries, complaints, feedback, and service issues.
- Provide accurate product / service information and exceed customer expectations.
- Work closely with the team to meet KPIs and Service Level Agreements (SLAs).
- Demonstrate good typing speed and accuracy in Traditional Chinese characters.
- Manage multiple tasks in a fast-paced, high-volume environment.
- Maintain good computer literacy and use internal systems effectively.
Requirements
Working Hours & Shift
Additional Perks
Interview Process
Seniority level
Employment type
Job function
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Customer Service Mandarin Speaker • Johor Bahru, Johor, Malaysia
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