Performance Manager

JustmarketsMalaysia, Malaysia

30+ days ago

Job description

Oversee the CRM system, ensuring that leads, clients, and partners are accurately assigned and unassigned to relevant team members in the Business Development Department

Develop and implement CRM processes and procedures that align with company objectives and industry best practices

Generate regular reports and provide analytics on the performance of the Business Development Department, including lead generation, trading volume generated, conversion rates, and client / partner retention

Act as the primary point of contact for CRM system support, troubleshooting, and maintenance, coordinating with IT and other relevant departments as needed

Ensure the accuracy and relevance of Tableau reports by regularly updating data, implementing quality control measures, and addressing any discrepancies or inconsistencies

Collaborate with the Operations Manager and other stakeholders to establish and maintain performance benchmarks and KPIs for the Business Development Department

Provide training and support to team members on the effective use of the CRM system, Backend, Tableau, and other tools necessary for their roles

Participate in the development and implementation of continuous improvement initiatives to enhance the overall efficiency and effectiveness of the Business Development Department

Stay up-to-date on industry trends and best practices in CRM management, analytics, and business development to ensure the company remains competitive and continues to provide exceptional service to clients / partners

Perform any other duties and responsibilities as assigned by the Operations Manager

Requirements

Experience with Tableau, Power BI or other BI systems
Experience with Google Workspace or Microsoft
Experience with CRM systems
Analytical mindset
Experience with Business Development Department, pipelines and workflow
English and Mandarin languages

We offer

Working for a dynamically growing company
Challenging but exciting tasks with our own product
16 paid vacation days per year
14 paid sick leave days per year
11 days Public holidays
Medical insurance
Parking and commuting reimbursement
Professional education budget
Language learning budget
Wellness budget (gym membership, sports gear and related expenses)

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Manager Performance • Malaysia, Malaysia

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