Regional Control Tower Customer Account Lead

Regional Control Tower Customer Account Lead

CEVA Logistics, a world leader in third-party logistics, provides global supply chain solutions. CEVA Logistics offers end-to-end, customized solutions in contract logistics and air, ocean, ground and finished vehicle transport in 170 countries worldwide.

About the role

As part of the Regional Control Tower team, this role will lead a top account, collaborating with stakeholders in the APAC region to ensure customer requests and requirements are met, troubleshoot operational difficulties and provide innovative solutions to improve future performance.

What you will be doing

• Consistently monitor emails and respond in a timely and professional manner to Customers and CEVA network to provide full visibility to Customers
• Responsible and familiarize with track & trace systems (LINK)
• Build and maintain clear communication and escalation matrix with customers and internal network for ease and simplicity through point of contact and escalation
• Lead periodic conference calls with network points of contact to review changes and implement process improvements, performance reviews, standard operating / transportation plans, and dashboards
• Proactively monitor and alert internal network and Customers in the event of service deviations from standard transportation mapping
• Collaborate with internal network points of contact on irregularities, providing well-prepared and constructive information to Customers in a timely manner

Improvement - Business Review Support & Claims Management

The successful candidate

CEVA Logistics is a diverse global business dedicated to creating an inclusive environment that respects all backgrounds and experiences.

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