Warranty Administrator

🌟 We're Hiring : Warranty Administrator! 🌟

We are looking for a detail-oriented and organized Warranty Administrator for a reputable global automotive consulting company. The ideal candidate will have a strong understanding of warranty processes, excellent customer service skills, and the ability to manage warranty claims efficiently. You will play a crucial role in ensuring customer satisfaction through effective handling of warranty issues.

Mission

& Objectives : Review

warranty claims in line with the warranty and policy

guidelines.  Respond

to and resolve any warranty claim and inquiries, ensuring

dealer awareness and compliance with warranty policy guidelines.  Follow

up with dealers for reviewed claim submission

📍 Location :  Cyberjaya, Selangor, Malaysia

⏰ Work Mode : Hybrid.

💼 Role : Warranty Administrator

What You'll Do :

🎯  Maintain thorough working knowledge of warranty policy guidelines and repair procedures .

📊  Act as a warranty resource for authorized dealers, warranty operations, and OEM personnel and answer general warranty inquiries as required .

🤝  Process claim request via client on-line systems .

🔍  Maintain high quality and speedy resolution of authorized dealer request and enquiries via warranty ticketing system Identify and report on any trends and ad hoc practices and advise dealers of cost-effective alternatives as appropriate .

📝  Maintain accurate records in accordance with the quality system .

🤝 Support Warranty report / or any related development as required.  Support Team Leader with various administrative duties.

📞 Provide exceptional customer service throughout the warranty process.

What We’re Looking For :

✅ Malaysia permanent work rights only.

✅ High vocational or higher in Automotive, Electrical / Mechanical / Mechatronics Engineers

✅ Min. 3 years experiences of both warranty and technical experience in Automotive Industry .

✅ Strong analytical skills and attention to detail

✅ Excellent communication and interpersonal abilities

✅ Proficiency in Microsoft Office Suite (Excel, Word)

✅ Ability to work independently as well as part of a team

✅ Knowledge of automotive or electronic products is a plus

Ready to make an impact? 🚀 Apply now and let’s grow together!

Consultant in-charge : Sarah Tan I Sarah.Tan@hunters-in.com