Post Sales Service Engineer

Job Overview

Join to apply for the Post Sales Service Engineer role at Lenovo .

We are Lenovo. We do what we say. We own what we do. We WOW our customers. Lenovo is a US$69 billion revenue global technology powerhouse, ranking #196 in the Fortune Global 500, serving millions of customers every day in 180 markets.

Location : Petaling Jaya, Selangor, Malaysia. Employment type : Full-time. Seniority level : Mid‑Senior level.

Essential Responsibilities

• Digital transformation analysist is working between business team and IT team, to make the solution that can support business and help IT to implement in the relative systems.
• Mange the Lenovo global post sales service entitlement processes.
• Responsible for Lenovo products (PC / Server / smart devices / mobile products) warranty / non‑warranty install base solution in CRM systems, and support post sales service activities.
• Working as business partner to lead / support entitlement business requirement, analysis / clarify the requirement, design the business solution and pass to IT for realization.
• Driving / supporting Lenovo internal CRM system related projects, design the business process blue print / develop function spec / execute the system testing / post production support.
• Ability to work with multiple cross‑functional teams to explore opportunities on systems / processes enhancement, hot issue solution, regulations change, product improvement, etc.
• Handling system issues solution, giving the support with analysis skills to solve problems to close critical issues or customer complaint timely.

Qualifications / Requirements

Equal Opportunity Statement

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class.

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