Technical Support (Japanese Speaker)

Overview

About DXC Technology : We are a Fortune 500 global IT services leader. Our more than 130,000 people in 70-plus countries are entrusted by our customers to deliver what matters most. We use the power of technology to deliver mission critical IT services across the Enterprise Technology Stack to drive business impact. DXC is an employer of choice with strong values, and fosters a culture of inclusion, belonging and corporate citizenship. We are DXC.

Job Description

Responsibilities

• Successfully resolve technical issues (hardware and software) from incoming internal or external businesses and end user contacts and proactive notification systems.
• Respond to service, product, technical, and customer-relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement (warranty through mission-critical).
• Proactively assist internal or external businesses and end users to avoid or reduce problem occurrence.
• Evaluate unique or complex installations or configurations and make recommendations for resolution.
• Articulate clearly in writing and verbally.
• Engages team members for support as required to ensure internal or external business and end users / clients SLA demands are met.

Requirements

Knowledge And Skills

Our Culture And Benefits

We’re also vigilant about recruitment fraud. DXC does not make offers of employment via social media networks and never asks for money or payments from applicants at any point in the recruitment process. More information on employment scams is available here.

Senioriry level

Employment type

Job function

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