E-commerce Executive

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Responsibilities

• Execute division policy and ensure full adoption and comply with workflow or standard operation procedures.
• Responsible for e-commerce operational tasks, including product listing within our e-commerce platform, process order, follow up returns, campaign planning and management, reporting, etc.
• Evaluate and analyze the campaign performance and identify the opportunity to increase conversion.
• Respond promptly to customer inquiries, handle complaints, provide appropriate solutions and alternatives, and follow up to ensure resolution.
• Liaise with marketing team to build effective online strategy and drive traffic to store
• Performs administrative and division support activities
• Aim to achieve division monthly gross profit target as set by the Management.
• Undertake any ad-hoc assignments as and when required.

Requirements

Seniority level

Employment type

Job function

Industries

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