Assistant Manager - FOM

Assistant Manager - FOM page is loaded## Assistant Manager - FOMlocations : HLT-Hong Leong Towertime type : Full timeposted on : Posted Todaytime left to apply : End Date : December 20, 2025 (30+ days left to apply)job requisition id : JR

• If you are looking to excel and make a difference, take a closer look at us…
• Overview
• Supporting the Head of Front Office Management (FOM) in driving sustained growth and success within the business and corporate banking division specifically concerning the Loan Origination System. This role is committed to fostering innovation and leveraging analytical insights to identify, develop, and implement strategic initiatives focused on enhancing efficiency, boosting productivity, and re-engineering processes related to the compilation of business requests within Business and Corporate Banking (BCB), Wholesale Commercial Division (WCD), and Wholesale Corporate Division (WCO) in the Loan Origination System.
• Functional (job responsibilities)
• Business Transformation - BCB Loan Origination System
• Streamlined Business Processes
• : Improve system alignment with business needs by analyzing current workflows, reviewing existing business processes, and designing new, simplified processes. The aim is to enhance controls, reduce redundancy, and boost competency levels based on user feedback, making business processes more efficient and effective.
• Partnering with Stakeholders
• : Collaborate across all business units and divisions (Business, WCD, and WCO) to ensure the system effectively meets the needs of the entire BCB organization. Actively engage with users and representatives from various departments to gather a wide range of perspectives, fully understand unique requirements and operational processes, and establish clear, well-documented requirements to minimize misunderstandings and ambiguities. This will lead to fewer errors and significantly reduce rework costs during the development phase.
• Preparing Necessary Information and Workflow Required by Management
• : Provide management and the Project Steering Committee (PSC) with essential information for decision-making, including :
• Summarized requirements and their business value.
• Proposed workflows and their impact on efficiency.
• Raise IT Request (ITR), Capital Expenditure Request (CER) details, including cost implementation, return on investment, cost avoidance / benefits, resource requirements and timelines.
• Potential risks and mitigation strategies.
• Executive Implementation Plan of Reengineered Processes :
• Prioritize and track all enhancement and change requests from the business, working group committee, and stakeholders.
• Collaborate with the main Person-In-Charge (PIC) to develop comprehensive business test scenarios for the testing phase, ensuring full coverage of bug fixes, changes, and enhancements implemented by vendors.
• Ensure the test scenarios effectively cover the flow from business operations to the Credit Admin (CRA) for LO issuance.
• Prepare detailed documentation of production fixes, Change Requests (CR), configurations, and data patching to secure PSC endorsement for release and deployment.
• Manage announcements and communications during the rollout of improved processes, including training and post-implementation assistance.
• Business Application System - Documentation and Training
• Prepare comprehensive reports detailing application performance and support activities.
• Contribute to Knowledge Base Development :
• Assist in building and maintaining a comprehensive knowledge base, including FAQs, video showcases, brief notes, or slides to address common system inquiries and process-related questions. This knowledge base should be based on common support experiences and updated as needed, especially after new releases.
• Coordinate with nationwide Business Centres to conduct Loan Origination System (LOS) & Customer Relationship & Portfolio Management (CRPM) refresher courses, workshops, or training sessions to provide the latest knowledge sharing with users.
• Coordinate with nationwide Business Centres to conduct Loan Origination System (LOS) & Customer Relationship & Portfolio Management (CRPM) refresher courses, workshops, or training sessions to provide the latest knowledge sharing with users.
• About Hong Leong Bank
• We are a leading financial institution in Malaysia backed by a century of entrepreneurial heritage. Providing comprehensive financial services guided by a Digital-at-the-Core ethos has earned us industry recognition and accolades for our innovative approach in making banking simpler and more effortless for our customers. Our digital and physical offerings span across a vast nationwide network in Malaysia, strengthened with an expanding regional presence in Singapore, Hong Kong, Vietnam, Cambodia, and China.
• We seek to strike a balance between diversity, inclusion and merit to achieve our mission of infusing diversity in thinking and skillsets into our organisation. Candidates are assessed based on merit and potential, in line with our mission to attract and recruit the best talent available. Expanding on our “Digital at the Core” ethos, we are progressively digitising the employee journey and experience to provide a strong foundation for our people to drive life-long learning, achieve their career aspirations and grow talent from within our organisation.
• Realise your full potential at Hong Leong Bank by applying now.
• Hong Leong Bank (“HLB”) stands proudly as a leading financial services institution based in Malaysia, providing a wide range of comprehensive and innovative financial solutions across the region. These services are delivered through both digital and traditional means, via online and mobile banking, as well as our digital branch concept to provide customers with an efficient and seamless experience aided by technology.As the service and financial landscape changes rapidly with the ever-increasing use of technology, staying attuned to customers needs and desires becomes even more critical to HLB’s operations. To stay ahead of these dynamic changes, the Bank has adopted the approach of reimagining banking by embedding digital considerations and customer centricity in every aspect of our operations, from products and services as well as customer care and engagement.HLB’s ethos of being Digital-At-The-Core powered by customers-at-the-forefront will continue to lead us to innovate offerings in line with our aspiration of being a highly digital and innovative financial services organization.

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