Customer Service Team Leader/Manager 客服主管/經理 (Mandarin/English)KuCoin Exchange • Kuala Lumpur, Kuala Lumpur, Malaysia

Customer Service Team Leader / Manager 客服主管 / 經理 (Mandarin / English)

KuCoin Exchange • Kuala Lumpur, Kuala Lumpur, Malaysia

1 day ago

Job description

Location

Federal Territory of Kuala Lumpur, Malaysia

Seniority level

Executive

Employment type

Full-time

Job function

Customer Service and Consulting

Industries

Business Consulting and Services

Responsibilities

Lead and coordinate the daily work of the customer service team, provide guidance, training, optimize processes, establish evaluation criteria, and improve customer service efficiency and quality. Provide clear solutions for complex problems.

Collaborate with the customer service quality control team, conduct knowledge training, handle complaints, and complete other important tasks.

Maintain good communication with relevant departments, ensure smooth business implementation.

Assist department leaders in making decisions, executing specific plans, achieving team goals.

Help employees develop career plans, increase employee satisfaction, guide the creation of a positive work atmosphere, and cultivate team cohesion.

Complete other tasks assigned by superiors.

Requirements

Bachelor's degree or above.

Proficient in Mandarin to effectively communicate with Mandarin speaking clients.

Strong organizational skills, adaptability, attention to detail, high resilience to pressure, and a strong sense of responsibility. Excellent interpersonal communication skills to build efficient collaborative relationships with various departments.

Proficient in using office software with a strong learning ability.

Candidate with experience in the financial or blockchain industry will be given priority.

Competitive pay package (base salary + transportation allowance + night shift allowances + generous KPI bonus programme + annual bonus).

Excellent growth and advancement opportunities : we offer you support, skill development, coaching opportunities, and training programmes to help you succeed.

Employee engagement, recognition, and appreciation programmes.

Annual Leave, Sick Leave, Hospitalization Leave, Birthday Leave, Maternity Leave, Paternity Leave, and a variety of other benefits are available.

Team Building.

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Customer Service • Kuala Lumpur, Kuala Lumpur, Malaysia

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