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Recovery Officer
Persol APAC Business Support ServicesKuala Lumpur, Kuala Lumpur, Malaysia1 day ago
Job descriptionAnalyses and monitors all assigned aged debtors and actively works to reduce delinquency. Ensures prompt action is taken for non-payment or continued late payment. Provides regular reporting on the status of overdue debt including month end statistics. To minimize Bad Debts within assigned account. Identifies disputes causing delay in payment and deals with effectively and in a timely manner. Escalates issues and contacts internal personnel to encourage resolution. Escalates issues to line manager that pose potential risk and non-payment within a timely manner. Initiates collection calls and sending timely reminder to account holders. Researches and resolves delinquency / billing issues on allocated accounts. Prepare and update Standard Operating Procedure and successfully transition of O2C activities to KL COE and ensure compliance to Customer's policy and procedure and country regulation. Perform other ad hoc duties and special projects as requested. Ensures all transactions / activities are conducted in accordance with the relevant Group / Divisional Authority Matrix.
Requirement
- At least 3 years' experience in Collection with minimum 2 years in SSC or BPO environment.
- Experience working on Virtual Desktop Infrastructure (VDI) environment – Citrix and virtual meeting / discussion.
- Making inbound and outbound call from / to customer in ANZ for collection / billing dispute. Proficient use of applicable technology and MS Office, advanced Excel skills is an added advantage.
- Experience in operations for Australia and New Zealand is an added advantage.
- Strong communication skills to build and maintain relationships and effective interface with stakeholders with good business sense (business partnering).
- Ability to manage difficult conversations & strong negotiation skills.
- Good command of both spoken and written English.
- Health insurance
- Opportunities for promotion
- Professional development
Job Types : Full-time, Permanent
Pay : Up to RM6,000.00 per month
Benefits :
Work Location : In person
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Recovery Officer • Kuala Lumpur, Kuala Lumpur, Malaysia
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