Customer Quality Engineer

Customer Relationship & Communication

• Maintain and enhance customer relationships by coordinating with the Marketing Department on customer satisfaction evaluations, quality target agreements, special requirements (CSR), expense records, and third-party after-sales resources.
• Communicate customer requirements (e.g., inspection reports, validation activities) clearly and effectively to internal teams.
• Support customer site visits, installation verifications, and technical discussions (including business travel when required).
• Timely report and escalate after-sales issues, special failures, or newly occurring problems.

Customer Complaint & Problem-Solving

• Receive, communicate, and update internal teams regarding customer complaints in product quality reports.
• Conduct root cause analysis, improvement measures, and follow-ups until closure.
• Prepare and respond to customer complaint 8D reports.
• Confirm accountability and summarize responsibility for zero-kilometer issues, major quality problems, and customer returns.
• Analyze returned products and share results with relevant engineers.

Audits, Validation & Quality Management

• Coordinate customer process audits, product audits, and problem list tracking.
• Arrange validation work in response to customer requirements.
• Track OEM performance, target achievements, and improvement measures.
• Manage monthly PPM updates and corrective improvement plans.
• Track 4M (Man, Machine, Material, Method) changes, type test plans, and reports.
• Ensure customer system login and maintenance (weekly confirmation required).

Continuous Improvement & Reporting

• Submit quality improvement proposals and contribute to the experience database.
• Collect and summarize after-sales return records, analysis reports (both zero-kilometer and after-sales).
• Ensure effective participation in the establishment, maintenance, and continuous improvement of the quality management system.
• Handle internal escalations and other tasks assigned by management.

Job Requirements :

• Bachelor's Degree in Mechanical Engineering, Electrical Engineering, Quality Management, or related field.
• At least 3–5 years' relevant experience in quality engineering, customer quality, or inspection roles (experience in the automotive / motor industry is an added advantage)
• Solid understanding of product design, machining processes, and quality management systems (ISO / IATF 16949 standards is an added advantage)
• Strong skills in data analysis, problem-solving methodologies (e.g., 8D, 5 Why, Fishbone), and preparation of technical reports
• Proficient in Mandarin, English, and Bahasa Malaysia (to liaise with Mandarin-speaking clients and international teams)
• Excellent communication, presentation, and stakeholder management skills, with the ability to work effectively across departments and with external client.

Company Benefits :

• Meal allowance / Free lunch
• Transport allowance
• 13th-month + performance bonus
• Medical claim (RM1,400 / year)
• Yearly salary increments
• Employee activities (Annual Dinner, etc.)
• Career growth opportunities & overseas training in China