Senior Recruitment Specialist at Avensys Consulting specializing in talent acquisition.
Greetings from Avensys Consulting Sdn Bhd
We are looking for a Database Administrator for one of our clients in Malaysia
Responsibilities
- Handle complex incident management
- Monitor and manage day-to-day service operations to ensure the smooth functioning of systems and processes
- Coordinate with internal teams and external vendors to manage service requests, incidents, problems and ensure adherence to SLAs
- Analyze operational data to identify trends, bottlenecks, and areas for improvement in service processes
- Develop and maintain operational procedures to enhance efficiency and minimize service disruptions
- Collaborate with technical teams to address product‑related service issues and recommend improvements
- Conduct root cause analysis for recurring incidents and work with problem management or expert service improvement on findings to implement solutions
- Ensure documentation is up to date for all operational processes, incidents, and service management workflows
- Proactively identify opportunities for automation and process optimization to reduce manual intervention and increase operational efficiency
- Be contactable for escalations and support on an on‑call standby basis during out‑of‑office hours when required
- Deploy changes as needed or based on business requirements
Experience
Minimum 3-5 years’ experience in application / system support domain. Must have dealt directly with external customers delivering to SLAs.Operating System : RHEL 7 / 8Database : MongoDBMinimum 2-3 years experience in ACM domain, where applicable.Airline experience and / or ATI know‑howEducational Background Degree or equivalent in Computer ScienceQualifications
Electronic Engineering or equivalent Telecommunications in‑country degree qualificationRecognized industry certifications such as RHCSA / RHCE, MongoDBITIL v4 Foundation CertificateIf you are interested, please share your updated resume to
Seniority level
Mid‑Senior levelEmployment type
Full‑timeJob function
Information TechnologyIndustries
IT Services and IT ConsultingReferrals increase your chances of interviewing at Avensys Consulting by 2x
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