Mandarin | Customer Care Executive | Johor Bahru
J-Recruit Recruitment AgencyJohor Bahru, Johor, Malaysia1 day ago
Job descriptionDiploma / Bachelor's degree in relevant field, such as business administration. At least 5 years, or above of customer service experience in Developer industry would be advantageous. Customer-First with a can-do attitude. Adaptability, positive thinking, ability to use positive language, empathy, patience, understanding. Focus on details. Demonstrate excellent interpersonal and communication skills with an excellent customer service attitude. Strong in analytical and problem-solving skills, leadership skills. organizational skills, negotiating skills, decision making. Able to work in a fast-paced environment and handle pressure well. Prioritize and handle multiple tasks, accomplish ad hoc task assigned by superior. Build a positive team environment. Motivate, and if necessary discipline the workforce. Work committed and dedicated. Well time management. Able to handle task independently. Being well-versed in English, Bahasa Malaysia, Mandarin, and additional languages would be advantageous. Experience in Sales Admin / Credit Control in similar field is preferred.
About the job Mandarin | Customer Care Executive | Johor Bahru
Job Title : Customer Care Senior Executive (Mandarin) (Johor)
Schedule : Mondays - Fridays - 9.00am -6.00pm
Basic Salary : RM3500 - RM5000
Job Responsibility
- Ensure after-sales support to customers by providing a high-quality level of customer service (e. g. receiving and responding to customer queries, attending to customer needs)
- Respond promptly and direct customer requests and issues to the designated resource and follow up on customer interactions.
- Using the in-house system to update all key collections, defects tracking, etc.
- Preparing management report.
- Attending meetings with Project Team, Contractors, etc.
- Preparation of correspondence. Answering customers correspondences through email, social media, and by phone.
- Ensuring the processing of orders.
Job Requirements
Additional Requirements
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Customer Johor Bahru • Johor Bahru, Johor, Malaysia
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