Advisor I, Customer Service – Urdu

ConcentrixKuala Lumpur, Kuala Lumpur, Malaysia

30+ days ago

Job description

Overview

Advisor I, Customer Service – Urdu at Concentrix

Location : MYS Kuala Lumpur Nu Tower 2

Language : Urdu
Time Type : Full time

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Employment details : Entry level, Full-time, Other industries (IT Services and IT Consulting) (Job function and seniority described below)

Responsibilities

Reviewing Online Videos / / Content / Complaints / Legal Notices received from the end customer on any incorrect decisions taken related to their copyright work / material

Reviewing / updating contents on a popular social media platform

Audit of content received and sharing for Social Media Upload

The work requires the organized practice of screening user-generated content (UGC) posted to Internet sites, in order to determine the appropriateness of the content for the given site, locality, or jurisdiction.

The work may involve repetitive exposure to content that may be described as egregious or \'sensitive\' in nature.

The content may involve images, messages and video of violence, nudity and abuse.

Qualifications & Skills

Proficiency in Native Language (Read / Speak)

Good command over verbal & written English language

Min Bachelor’s Degree (15 years of schooling)

Prior work experience in a LPO / Regulatory work, Social Media platforms is a plus

Awareness of current affairs and events in the respective markets / countries

Mature & analytical

High on teamwork and engagement

Able to work on 24 / 7 rotational shifts

Location

MYS Kuala Lumpur Nu Tower 2

Language Requirements

Urdu

Time Type

Full time

Seniority level

Entry level

Employment type

Full-time

Job function

Other

Industries

IT Services and IT Consulting

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Customer Service • Kuala Lumpur, Kuala Lumpur, Malaysia

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