Office Automation & Technical Support Manager

Office Automation & Technical Support Manager

FINEXUS Group, Kuala Lumpur, Malaysia

The Office Automation & Technical Support Manager oversees office technology systems, manages IT support, and leads the lifecycle of all workstation equipment across all Malaysian offices (Titiwangsa, Menara KH, Cyberjaya, Penang). The role is ideal for a tech‑savvy leader who excels at implementing automation tools, managing device procurement, delivering excellent user support, and providing strategic leadership to enhance productivity.

Key Responsibilities

• Oversee selection, deployment, and management of office automation tools (e.g., M365, Microsoft Dynamics, JIRA), collaborating with department heads to automate repetitive tasks.
• Manage vendor relationships and ensure timely upgrades, support, and integration of systems.
• Lead internal technical support team to provide high‑quality, timely support for hardware, software, and network issues.
• Implement and maintain helpdesk system to track, prioritize, and resolve IT issues efficiently.
• Develop and enforce IT support policies, procedures, and documentation to maintain smooth operations and ensure security compliance.
• Develop and manage the organization’s private SharePoint intranet.
• Procure, configure, and distribute laptops, mobile devices, and office technology equipment, ensuring timely provision to new hires and existing employees.
• Oversee inventory management, maintenance, updates, and troubleshooting of office hardware and software systems.
• Implement backup, disaster recovery, and cybersecurity protocols.
• Lead, develop, and mentor IT admin and technical support team.
• Organize and deliver training sessions for staff on new office automation tools, software, and IT policies.
• Develop user guides and technical documentation to enhance self‑service support.
• Collaborate with senior management to identify technology‑driven opportunities to increase organizational efficiency and innovation.
• Stay up‑to‑date with latest office automation trends, software solutions, and best practices in technical support.

Qualifications

Seniority Level

Mid‑Senior level

Employment Type

Full‑time

Job Function

Information Technology

Industries

Technology, Information and Media

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