Business Analyst, ePension (HK Support)

Responsibilities

Coordinate with users on the integration and testing of new enhancements, bug fixes, and data patches.

Identify, document, and track software defects and issues.

Screen and review system bug and data patching tickets to ensure the content is actionable for the development team.

Develop and execute test plans and test cases for software applications and IT systems.

Work closely with the development team to resolve issues and enhance system performance.

Conduct manual testing as required.

Collaborate with cross-functional teams to ensure quality throughout the software development lifecycle (SDLC).

Act as the key interface between the IT application team, relevant internal departments, and external vendors.

Prepare regular reports on the status, statistics, and progress of system enhancements, bug fixes, and data patches.

Qualifications

Bachelor's degree in Computer Science, IT, Business Information Systems, or related field.

Experience working in an Agile / Scrum software development environment a plus.

Strong understanding of software QA methodologies, tools, and processes.

Hands-on experience in manual software testing.

Passionate about supporting the development of IT systems and applications.

Strong interpersonal skills and ability to work in a team.

Ability to multi-task and manage in a fast-paced, dynamic environment.

Excellent command of spoken and written English and Mandarin / Cantonese to effectively communicate with Mandarin / Cantonese-speaking internal or external parties.

Willing to work during local Public Holiday.

Candidates with more experience will be considered for the position of Senior Executive, Business Analyst.

Perks and Benefits

• Employee Share Options / Performance Shares : The company introduced the Share Options / Performance Shares Plan to recognize employees' contributions and achievements in the growth of the company.
• Investment : 0% sales charge for unit trust & 50% staff rebate on front end charges for stocks and ETFs
• if you invest through our platform.
• Snacks & Beverages : Enjoy a variety of snacks and drinks from vending machines, including fresh-brewed espresso, Americano, and more from the coffee machine. Additionally, we have a weekly Breakfast Day and Fruits Day !
• Relaxation : Access to a relaxation room equipped with massage chairs at all times to help you relieve tiredness and stress.
• Yearly Activities : Participation in outdoor activities, celebrations during festive seasons, and more exciting events!
• Remuneration Package : Competitive salary packages that are well above market rates for those with the right potential.
• Annual Salary Review and Yearly Bonus : Both processes will be conducted depending on the company's performance and individual work performance.
• Coverage : Comprehensive insurance along with Medical, Dental & Optical coverage.
• Allowances : Monthly sports allowance, Enjoy yearly department gatherings, and welcome lunches for new staffs.
• Training : Benefit from free external and internal training providers, ensuring continuous learning and development.
• Annual Leave : Entitlement to 21 days of annual leave.

Application

Your application will include the following questions :

Company Overview

iFAST Global Hub.ai, formerly known as iFAST Service Centre, initially served as a regional service centre in Malaysia, offering call services, IT application development, and operational support to the Group. Evolving into a global digital hub for the entire iFAST Group, iFAST Global Hub.ai now plays a central role in most of the Group’s business functions.

The new digital hub will be focused on utilising advanced technology, particularly Artificial Intelligence (AI), to enhance the Group’s fintech capabilities, bolster its operational efficiency, optimise workflows, and promote scalability.

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