Customer Experience Specialist - Cantonese Speaking (Remote in Malaysia)
QEW GroupBayan Lepas, Penang, Malaysia3 days ago
Job description1 - 2 years of experience in customer support (with call centre or fintech experience is highly preferred) Fluent in English and Chinese to liaise with international clients and associates. (Cantonese is speaking is a plus.) Familiar in using Excel and Google Sheet. Basic exposure to HubSpot and Tableau is an advantage. Ability to multitask and prioritize in a fast‑paced environment. Strong problem‑solving skills and attention to detail. Customer‑focused with a positive attitude. Availability to work flexible hours, including weekends. Based in Malaysia and eligible to work in Malaysia
Customer Experience Specialist - Cantonese Speaking (Remote in Malaysia)
As a Customer Experience Specialist, you will be responsible for responding to customer queries in a timely manner, via phone, email or chat and supporting merchants on qlub’s platform and services.
Key Responsibilities
- Responsible for responding to customer queries in a timely manner, via phone, email or chat.
- Identify and troubleshoot issues that customers may encounter while using the service.
- Capture, organise and report any product issues or useful discussions brought up by customers to the internal team.
- Work closely with the Operations team to follow up with customers to ensure technical issues are resolved.
- Support management with important strategic insights and recommendations based on on-ground feedback, reports & industry trends.
Requirements
#J-18808-Ljbffr
Create a job alert for this search
Customer Experience Specialist • Bayan Lepas, Penang, Malaysia
Related jobs
- Promoted
Chinese Speaking Customer Experience Specialist (Remote in Malaysia)
QlubBayan Lepas, Penang, Malaysia Customer Experience Specialist (Remote in Malaysia).We are looking for a dynamic and experienced Customer Experience Specialist to join our fast-growing Paytech Startup Company.As a Customer Experi...Show moreLast updated: 30+ days ago
- Promoted
Content Promoter & Student Recruitment Partner (Remote, Malaysia)
Cudy TechnologiesKulim, Kedah, Malaysia Content Promoter & Student Recruitment Partner (Remote, Malaysia) at Cudy Pte.Cudy is a fast-growing online tutoring platform committed to delivering high-quality education to students through pers...Show moreLast updated: 30+ days ago
- Promoted
Head of Change Management
Michael PageTaiping, Perak, Malaysia Strong career succession opportunities.The hiring company is a well-established, large organization in the FMCG industry.
Known for its strong market presence, the company is committed to fostering ...Show moreLast updated: 7 days ago
- Promoted
Customer Experience Specialist (Remote)
QEW GroupBayan Lepas, Penang, Malaysia Add expected salary to your profile for insights.Qlub is revolutionizing the dining experience with ultra-fast, seamless payment solutions.
Our technology enables customers to pay in seconds by scan...Show moreLast updated: 5 days ago
- Promoted
Contribute to AI Voice Technology (Project Mavena); Malaysia (Cantonese (Yue Chinese))
AppenBatu Kawan, Penang, Malaysia Contribute to AI Voice Technology (Project Mavena); Malaysia (Cantonese (Yue Chinese)).Join the CrowdGen team as an Independent Contractor for Project Mavena.
We are seeking native Cantonese speaker...Show moreLast updated: 11 days ago
- Promoted
VP, Operations, Malaysia
Rimini Street, IncSungai Petani, Kedah, Malaysia Nasdaq : RMNI), a Russell 2000 Company, is a global provider of end-to-end enterprise software support and innovation solutions and the leading third-party support provider for Oracle, SAP and VMwar...Show moreLast updated: 30+ days ago
- Promoted
Customer Success Specialist - English
TPBayan Lepas, Penang, Malaysia Looking for an international job experience in a tropical paradise?.Join TP Malaysia as an English-speaking Customer Support Specialist – and we’ve got your move covered!.Support customers with ord...Show moreLast updated: 30+ days ago
- Promoted
Customer Experience Specialist
Arrow ElectronicsGeorge Town, Penang, Malaysia Customer Experience Specialist page is loaded## Customer Experience Specialistlocations : Penang, Pulau Pinang (Penang)time type : Full timeposted on : Posted Todayjob requisition id : R # • •Po...Show moreLast updated: 30+ days ago
- Promoted
(Chinese and English) Customer Success Specialist (Malaysia, remote)
SupportYourApp Inc.Central George Town, Penang, Malaysia Passionate about the world of tech?.What if you had a chance to be a part of the world’s leading SaaS, Software, or Hardware solutions?.
Unlock your potential by mastering new skills and achieving c...Show moreLast updated: 30+ days ago
- Promoted
Customer Success Specialist - Cantonese
Agensi Pekerjaan JobScoper Sdn. Bhd.George Town, Penang, Malaysia Customer Success Specialist - English (Local Malaysians).Provide technical and non-technical support to customers via calls, emails, or live chat.
Communicate fluently in Cantonese (both spoken and ...Show moreLast updated: 19 days ago
- Promoted
Azure AI Engineer - Malaysia
eduCLaaSSungai Petani, Kedah, Malaysia The engineer will be responsible for designing, developing, and deploying AI-powered applications on Microsoft’s Azure ecosystem.
This role involves working with Azure AI Services, Azure OpenAI, Mic...Show moreLast updated: 30+ days ago
- Promoted
Customer Experience Specialist (Remote)
qlubBatu Kawan, Penang, Malaysia Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia.Join or sign in to find your next job.Customer Experience Specialist (Remote).
Qlub is revolutionizing the dining experience with ultra-fast...Show moreLast updated: 12 days ago
- Promoted
(Chinese and English) Customer Success Specialist (Malaysia, remote)
SupportYourAppKulim, Kedah, Malaysia Chinese and English) Customer Success Specialist (Malaysia, remote).Chinese and English) Customer Success Specialist (Malaysia, remote).
What if you had a chance to be a part of the world’s leading ...Show moreLast updated: 30+ days ago
- Promoted
Customer Success Specialist - English (Local Malaysians)
TPPenangMalaysia, Penang, Malaysia The Customer Success Specialist (CSS) will respond to customer requests, manage concerns, and provide specific information.
Communicate with customers via phone, email and chat.CSS represents the br...Show moreLast updated: 30+ days ago
- Promoted
Customer Success Specialist - English - Penang (Local Malaysians only)
TPBayan Lepas, Penang, Malaysia The Customer Success Specialist (CSS) will be responding to customer requests, managing concerns, and providing specific information based on the enquiries received via inbound phone calls and emai...Show moreLast updated: 5 days ago
- Promoted
Contribute to AI Voice Technology (Project Mavena); Malaysia (Cantonese (Yue Chinese))
Appen LimitedCentral George Town, Penang, Malaysia Join the CrowdGen team as an Independent Contractor for Project Mavena.We are seeking native Cantonese speakers to participate in our Voice Data Collection Project and help advance AI through speec...Show moreLast updated: 12 days ago
- Promoted
Junior Customer Experience Supervisor - Cantonese Speaking (Remote in Malaysia)
QEW GroupSungai Petani, Kedah, Malaysia Junior Customer Experience Supervisor - Cantonese Speaking (Remote in Malaysia).Add expected salary to your profile for insights.
As a Customer Experience Specialist, you will be responsible for res...Show moreLast updated: 3 days ago
- Promoted
Sr Manager, Manufacturing Quality Engineering
TeleflexKamunting, Perak, Malaysia Sr Manager, Manufacturing Quality Engineering.As a global provider of medical technologies, Teleflex is driven by our purpose to improve the health and quality of people’s lives.Through our vision ...Show moreLast updated: 5 days ago