Account Manager

Sea Search – Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Role Overview

As a Mid-Market Account Manager, you will manage a portfolio of clients in the mid‑market segment (typically organizations with 100–1,000 employees). Your primary focus will be driving customer success, renewals, and upsell opportunities, ensuring Disprz becomes the preferred platform for learning and skilling in your assigned region. You will act as a strategic partner to clients, aligning their business objectives with Disprz’s solutions.

Key Responsibilities

• Manage and grow a portfolio of mid‑market accounts, focusing on revenue generation through renewals, upsells, and cross‑sells.
• Serve as the primary post‑sale contact for clients, acting as a trusted advisor.
• Understand clients’ learning & development, upskilling, and digital transformation goals.
• Conduct regular business reviews to identify gaps and propose new modules or features (such as additional content, analytics, or integrations).
• Collaborate with internal teams (Product, Customer Success, Implementation, Marketing) to ensure smooth delivery, adoption, and client satisfaction.
• Monitor usage, adoption, and success metrics; proactively address risks of client churn.
• Identify opportunities to expand Disprz’s footprint within client organizations (e.g., additional business units, geographies, or modules).
• Negotiate contract renewals, price increases, and upgrades.
• Generate case studies, testimonials, and references from satisfied clients.
• Provide market and competitor intelligence to Product and Strategy teams.

Experience & Background

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